Privacy Policy

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when using our services, including:

• Account Information: Name, email address, password, and contact details when you create an account
• Property Information: Details about rental properties you manage, including addresses, unit numbers, and property characteristics
• Tenant Information: Names, contact information, lease dates, and related records for tenants you track in our system
• Documents: Files you upload such as leases, photos, receipts, and other property-related documents
• Payment Information: Billing details for subscription services (processed securely by third-party payment processors)
• Communications: Information you provide when contacting our support team

Information Collected Automatically

When you access our platform, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and hardware settings
• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• Log Data: IP address, access times, referring URLs, and error logs
• Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our property management platform
• Account Management: To create and manage your account, process subscriptions, and provide customer support
• Communications: To send transactional emails, service updates, security alerts, and marketing communications (with your consent)
• Analytics: To understand how users interact with our platform and identify areas for improvement
• Security: To detect, prevent, and respond to fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Feature Development: To develop new features and services based on user needs and feedback

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We engage trusted third-party companies to perform services on our behalf, such as hosting, payment processing, analytics, and customer support. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, security, and authentication. These cannot be disabled.
• Personalization Cookies: Remember your preferences, such as theme settings and language choices.
• Analytics Cookies: Help us understand how visitors interact with our platform using services like Google Analytics.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookies

You can manage your cookie preferences through our Privacy Preferences panel accessible via the shield icon on our website. You can also control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

Third-Party Analytics

We use Google Tag Manager and Google Analytics to analyze platform usage. These services may collect information about your online activities. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period afterward for legal and business purposes
• Property and Tenant Records: Retained according to your account status and applicable recordkeeping requirements
• Documents: Retained until you delete them or close your account
• Usage Data: Generally retained for up to 26 months for analytics purposes

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Rights for All Users

Regardless of your location, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Manage cookie preferences

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about the categories and specific pieces of personal information we have collected, used, disclosed, or sold
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Limit Use of Sensitive Personal Information: Where applicable, request limits on our use of sensitive personal information

To exercise these rights, contact us at [email protected]. We will verify your identity before processing your request.

Canadian Residents (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Access: Request access to your personal information held by us
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for collection, use, or disclosure of your information (subject to legal or contractual restrictions)
• Complaints: File a complaint with the Office of the Privacy Commissioner of Canada

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate under the circumstances. We obtain meaningful consent for the collection, use, and disclosure of personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected], and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer personal information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws.

For transfers from the European Economic Area, United Kingdom, or Switzerland, we rely on appropriate legal mechanisms such as Standard Contractual Clauses approved by relevant authorities.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.