Privacy Policy

Last Updated: January 8, 2026

1. Introduction

UnitDocs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our landlord organization software and website at unitdocs.com (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Property and unit details you enter
  • Tenant information you input (names, contact info, lease details)
  • Documents you upload (leases, inspection reports, etc.)
  • Payment information (processed securely by our payment provider)
  • Communications with us (support requests, feedback)

2.2 Information Collected Automatically

  • Device information (browser type, operating system, device type)
  • Log data (IP address, access times, pages viewed)
  • Usage data (features used, actions taken within the Service)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

  • Payment processor transaction confirmations
  • Analytics providers (aggregated, anonymized data)

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative messages (updates, security alerts, support)
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

We do NOT:

  • Sell your personal information to third parties
  • Share tenant data you enter with other users
  • Use your data for unrelated marketing without consent

4. Data Storage and Security

4.1 Where We Store Data

Your data is stored on secure servers located in Canada and/or the United States. By using the Service, you consent to this transfer and storage.

4.2 Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security assessments
  • Employee access limited to need-to-know basis

4.3 Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.

5. Sharing Your Information

We may share your information with:

5.1 Service Providers

Third parties who perform services on our behalf (hosting, payment processing, analytics). These providers are contractually obligated to protect your data.

5.2 Legal Requirements

When required by law, regulation, legal process, or government request.

5.3 Business Transfers

In connection with a merger, acquisition, or sale of assets. You will be notified of any change in ownership or uses of your data.

5.4 With Your Consent

For any other purpose with your explicit consent.

6. Your Rights and Choices

6.1 Access and Portability

You may request a copy of your personal data at any time. We provide data export functionality within the Service.

6.2 Correction

You may update or correct your account information through the Service or by contacting us.

6.3 Deletion

You may request deletion of your account and associated data. Some data may be retained as required by law.

6.4 Opt-Out

You may opt out of promotional emails by clicking "unsubscribe" in any email. You cannot opt out of transactional/administrative emails.

6.5 Cookies

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

7. Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

  • Right to access your personal information
  • Right to challenge the accuracy and completeness of your data
  • Right to withdraw consent (subject to legal or contractual restrictions)

To exercise these rights, contact us at privacy@unitdocs.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@unitdocs.com.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

UnitDocs
Email: privacy@unitdocs.com

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